Responsible Gambling
At Spin Samurai we are committed to safer gambling and to keeping play enjoyable and controlled. We put player safety first and provide clear tools and support so customers can manage their play, set sensible limits and get help quickly if gambling stops being fun.
Our player protection principles
We believe in clear, practical measures that help customers control their activity. That means offering built-in account tools, prompt support, and a straightforward self-exclusion process. We act on reports of problem gambling and will work with players to apply the appropriate safeguards for their account.
Activity-control tools
Deposit and loss limits
Players can set daily, weekly and monthly deposit limits to control how much they add to their account. Loss limits are also available so players can cap how much they lose over a set period. Limits can be adjusted from your account settings but may require a cooling-off period before increases take effect.
Time-outs and self-exclusion
Short account breaks are available for players who want an immediate pause. For longer-term protection, self-exclusion options let players block access for extended periods. Self-exclusion can be temporary or long-term, and we will suspend account activity and block access for the agreed period.
How to set limits and take a break
Most controls are available in your account area. If you need help setting limits, ask our support team using live chat or email at [email protected]. We can apply limits, close the account, or activate a self-exclusion on request. Please note verification may be required to confirm account ownership.
Signs of problematic behaviour
Look out for warning signs such as chasing losses, borrowing money to gamble, neglecting responsibilities, or spending longer than intended. If friends or family raise concerns, or you feel unable to stop, consider setting limits or seeking professional support.
Practical tips to stay in control
Set realistic deposit limits and stick to them, schedule regular breaks, avoid gambling when stressed or intoxicated, and use loss limits to protect your balance. Keep a simple record of time and money spent and review limits regularly. If you change your mind about increasing limits, allow time for cooling-off before any increase takes effect.
Professional help and support organisations
If you need additional support, organisations in the UK such as GamCare, GambleAware, the NHS and Gamblers Anonymous provide confidential help and advice. These services offer helplines, counselling and practical tools for safer play. If you are worried about someone else, these organisations can advise on next steps and support options.
How we help
On SpinSamurai we will act on requests for limits, account closure and self-exclusion, and we will signpost to specialist help where needed. Contact us any time via live chat or [email protected] and we will work with you to find the right level of protection.