Reach Out to Us

Need a hand? Our support team is here to help with account-related enquiries, technical concerns, payment questions or general feedback. We can assist with verification, withdrawals, or reporting issues and will direct you to the right department. Contact us for prompt support - available during our working hours below. For security and privacy matters we will work with authorised teams to resolve your request quickly and professionally. We respect your privacy and handle enquiries in line with our organisation policies.

Department	Contact
Customer support	[email protected] (24/7 live chat and email; usual reply within 24 hours)
General enquiries	[email protected] (accounts, billing and verification queries)
Affiliate enquiries	[email protected] (partner programme, commission queries)
Phone	+44 20 7946 0821 (for urgent account issues)
Working hours	Mon-Fri, 09:00-18:00 (email responses outside these hours)

Contact Us by Email

Email is our preferred contact method for detailed requests, account issues or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line and include your full name, account ID and current contact details. This helps us process cases faster and prevents avoidable delays.

Contact Form

Name

<label style="font-weight:600;font-size:14px;">  Email  <input type="email" name="email" required placeholder="[email protected]" style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;"/></label><label style="font-weight:600;font-size:14px;">  Message  <textarea name="message" rows="6" required placeholder="Message for Spin Samurai support" style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;"></textarea></label><div style="font-size:12px;color:#666;">  If you are a SpinSamurai VIP, please add your VIP ID in the message.</div><button type="submit" style="padding:10px 12px;background:#0b65c2;color:#fff;border:none;border-radius:4px;font-weight:600;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day via live chat or email, while account checks, payment investigations or KYC cases can take longer depending on complexity and verification needs. If your issue requires extra time we will keep you updated with progress and an estimated resolution timeframe.

Feedback

We'd love to hear your feedback, suggestions or ideas to make the site better. Send thoughts on design, game selection or payments and we'll review them carefully. Your input helps shape improvements to features, promotions and support, and we use it to prioritise updates. Thanks for helping us improve the service and your experience with the site.