General Terms and Conditions
These Terms and Conditions explain the rules that apply when you use Spin Samurai. They describe the relationship between you and us, how accounts should be used, and the practical rules that govern deposits, withdrawals, promotions and disputes. We expect you to read and accept these terms before registering or placing wagers.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. You must not allow another person to use your login credentials and you must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, bonus abuse, identity theft or other breaches of these terms.
Eligibility requirements
To register and play you must meet the minimum age and legal requirements in your jurisdiction. We may refuse registration or block play from restricted territories. You agree to provide truthful personal information and to keep it up to date. We reserve the right to request identity verification documents at any time.
Acceptable platform use
You must use the site lawfully and in line with these terms. Prohibited activity includes using VPNs to disguise location, placing bets on behalf of another person, using automated bots, or attempting to manipulate games or promotions. Any attempt to exploit technical faults or to collude with other players may result in account closure and forfeiture of funds.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which sit alongside these T&Cs. We may impose eligibility conditions, wagering requirements, game restrictions and maximum bet limits on bonus funds. If we suspect bonus abuse we may void bonus balances and related winnings. Details for individual promotions will be published where applicable and may change at our discretion.
Deposits and withdrawals
Payment options and limits vary by method and by region. Minimum deposit and withdrawal amounts are set per payment method; the site displays applicable minimums when you choose a method. We carry out verification checks before approving withdrawals and may require ID, proof of address and payment-method verification. Withdrawals are processed after approval and we aim to complete processing within 72 hours where applicable. Pending verification, withdrawals may be delayed or withheld.
Limits and fees
Daily, weekly and monthly withdrawal limits may apply. You are responsible for any fees charged by your bank or payment provider. We will inform you of limits and any applicable processing steps during the cashout process.
Dispute resolution
If you have a dispute about your account or a transaction, contact our support team in the first instance. You can reach us at [email protected]. We will investigate and respond within a reasonable time. If the matter is not resolved, we will advise on further steps and any independent complaint routes that may be available depending on your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of the platform after notice of changes constitutes acceptance of the updated terms. For operational questions about the site or the SpinSamurai brand, please contact [email protected].